FAQ

21

Oct'16

How do I register to take a course?

If this is your first time taking a course on mercedtraining.org you can access courses by following this four-step registration process: REGISTER: …

Read More

21

Oct'16

I have completed the course and passed the quiz, now where is my certificate?

In order to activate your online certificate, you must select “Mark this Unit Complete” at the end of the training …

Read More

21

Oct'16

Whom do I contact for further technical support?

Don’t hesitate to contact a member of the eLearning team at: elearning@ncsc.org. Help Desk personnel are available to answer your …

Read More

21

Oct'16

I need to log-out and continue my session later. How do I return to the screen where I left off in the training?

Currently the system does not allow you to bookmark the screen you are on, however you can click on the …

Read More

21

Oct'16

Why doesn’t my video play?

We recommend using Mozilla Firefox (v. 48 or newer) or Google Chrome (v. 52 or newer) for the best user …

Read More

21

Oct'16

Why does the page time out when I try to access the training website?

If you experience difficulty navigating to the training registration or enrollment page, there could be an issue with the current …

Read More

21

Oct'16

My account is activated and I have logged in, but how do I start the course?

After you click on the activation link in the email, you will be brought to the SEARCH Training home page. Select …

Read More

21

Oct'16

Where is my email confirmation/activation email?

The registration confirmation/activation email message can take up to one hour to receive after you have registered. It is also …

Read More
X